Privacy and Cookies Policy
Last updated: 16/09/2025
Top Grade Build (“we”, “our”, or “us”) is committed to respecting and protecting your privacy. This Privacy and Cookies Policy explains how we collect, use, and safeguard your personal information when you visit our website, in accordance with the UK General Data Protection Regulation (UK GDPR).
1. Who We Are
Top Grade Build is a building and renovation company based in the UK, providing high-quality home improvement services. If you have any questions about this policy, you can contact us at:
Email: info@topgradebuild.com
Postal Address: 42 York Street, Twickenham, TW1 3LJ
2. What Data We Collect
We do not collect any personally identifiable information through this website unless you choose to provide it (e.g. via contact forms, email links, or phone). However, we may collect non-identifiable information via cookies and analytics tools to help improve your experience on our website.
3. Use of Cookies
Cookies are small text files stored on your device when you visit a website. We use cookies to:
- Monitor site traffic and usage via Google Analytics
- Understand how visitors interact with our website
- Improve the website’s performance and usability
- Support future advertising campaigns via platforms such as Google Ads and Meta Ads (Facebook and Instagram)
You can control the use of cookies through your browser settings. Disabling cookies may affect the functionality of this website.
4. Google Analytics
We use Google Analytics to understand how users interact with our website. This tool collects anonymised data such as:
- Pages visited
- Time spent on pages
- Referring websites
- Browser and device types
This data helps us improve user experience and website performance. We do not use Google Analytics to collect personal information such as your name or contact details.
For more information, visit Google’s Privacy & Terms.
5. Advertising and Tracking Technologies (Future Use)
In the future, we may use Google Ads and Meta Ads to promote our services. These platforms may place cookies or pixels to help us understand ad performance and audience interest. Any tracking or remarketing activity will be conducted in line with the relevant platform’s policies and UK GDPR standards.
You can adjust your advertising preferences through Google Ad Settings and Facebook Ad Preferences.
6. Data Sharing
We do not share, sell or rent your personal data to any third parties.
If we introduce any third-party data processing services (e.g. CRM or marketing tools), we will update this policy accordingly and ensure they meet UK GDPR compliance.
7. Email Marketing
We currently do not operate any email marketing campaigns. If this changes in the future, we will request your explicit consent before sending marketing emails and offer a clear unsubscribe option.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to the processing of your data
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details provided above.
9. Policy Updates
We may update this Privacy and Cookies Policy from time to time. Any changes will be posted on this page with an updated date. Please check back regularly to stay informed.